Chiropractic, Remedial Massage, Cryotherapy & Low-Level Laser Therapy Patients:
Cancellation/Changes within 24 hours: If you cancel an appointment within 24 hours, the full appointment fee will be charged.
If you fail to attend your appointment, the full appointment fee will also apply. You will not be able to rebook or attend future appointments until this fee is settled.
Psychology Patients:
In the event you need to cancel or change an appointment, we kindly request that you notify the clinic at least 48 hours in advance to allow time for clients on our waiting list to be contacted.
Deposit: A $250 deposit is required at the time of booking and will be held on file for this policy. This can be applied to your final appointment costs or refunded at the end of care.
Cancellation/Changes within 24 hours: If you cancel an appointment within 24 hours, the full appointment fee will be charged.
Cancellation/Changes within 48 hours: If you cancel an appointment within 48 hours, 50% of the appointment fee will be charged.
Appointment Changes: In the event of illness, you may change your appointment from face-to-face to telehealth, subject to availability.
